In this eye-opening book, Joan Greenbaum tells the story of changes in management policies, work organization, and the design of office information systems from the 1950s to the present. Windows on the Workplace takes us behind the news stories of the highly efficient, high-tech workplace and shows us the ways in which technologies—computers, mobile phones, the internet—have been adapted by management to reshape the way work is done. In tracing the introduction of new technologies, Greenbaum reveals how organizations use them to benefit from both increased profits and more intense control over the workforce. | more…