The “New” Economy and the Labor Movement
April 1, 2001
A New Economy? Today, we hear a lot of talk about the New Economy, much of it unsubstantiated and hyperbolically stated. In the United States, for example, consumers are supposedly concerned, as never before, with high-quality goods and services tailored specifically to their individual needs. Rapidly changing technology continually creates new, high-quality products, so consumer needs are perpetually changing as well. This rapid change places new demands on businesses. They must be maximally flexible, capable of changing product lines quickly, and able at all times to meet discerning and highly individualized consumer needs. Everything must be geared to customer satisfaction; a firm that does not quickly and consistently please its customers will lose business sooner than at any time in the past. The tremendous range of choices available means that customers will not be loyal to any company that cannot offer speedy gratification. Recently an Internet book company opened that promised same-day delivery!
